Client Success Specialist- Thailand

Client Success Specialist

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Key Responsibilities:

  • Introduce the company's products to clients through online and offline channels.
  • Provide excellent service and communication skills with all leads and customers.
  • Meet and exceed sales revenue targets.
  • Develop new customers and maintain a good relationship with existing customers through social media, referrals, websites, previous contacts etc.
  • Understand financial markets to excite potential clients about financial market movements.
  • Collaborate with team members to achieve better results.
  • Gather feedback from customers or prospects and share with internal teams.
  • Handle the complete sales process from lead conversion to account management.
  • Calling prospective clients to promote our products and services to reach monthly account opening and turnover targets.
  • Educate leads and clients how to use our trading platforms.
  • Reactivation calls for clients that have not traded within a long period.
  • Nurture relationships with business partners such as educators or signal providers.
  • Work with marketing teams to create engaging content to aid acquisition and retention metrics.
  • Always adhere to compliance policies.
  • Any other duties reasonably required for the role.

 

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