Client Success Specialist- Thailand
Client Success Specialist
Key Responsibilities:
- Introduce the company's products to clients through online and offline channels.
- Provide excellent service and communication skills with all leads and customers.
- Meet and exceed sales revenue targets.
- Develop new customers and maintain a good relationship with existing customers through social media, referrals, websites, previous contacts etc.
- Understand financial markets to excite potential clients about financial market movements.
- Collaborate with team members to achieve better results.
- Gather feedback from customers or prospects and share with internal teams.
- Handle the complete sales process from lead conversion to account management.
- Calling prospective clients to promote our products and services to reach monthly account opening and turnover targets.
- Educate leads and clients how to use our trading platforms.
- Reactivation calls for clients that have not traded within a long period.
- Nurture relationships with business partners such as educators or signal providers.
- Work with marketing teams to create engaging content to aid acquisition and retention metrics.
- Always adhere to compliance policies.
- Any other duties reasonably required for the role.