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Key Responsibilities:

• Validating and executing transactions from CRM deposits, withdrawals, transfers via different payment channels.
• Validating and executing manual transactions when required.
• Reporting large transaction requests to Compliance and Dealing.
• Liaise with other departments to escalate and resolve any Funding issues
• Monitor Deposits and implement fraud prevention procedures and resolve chargeback disputes.
• Following transaction inquiries, requests via the company’s communication channels.
• Following up pending cases funding related that may reach the Backoffice.
•  Investigating and resolving any discrepancies in payments by communicating with banks and processors.
• Assisting PSPs by providing sufficient information transaction details, error messages, screenshots captured by customers to carry out investigation on their side.
• Applying Daily and Monthly Reconciliation processes.
• Reconciliation of automated and manual transfers.
• Following up with Funding email flow.
• Following up with any task requested by the Head of Funding.
• Cooperating and assisting other Departments on understanding client funding issues.
• Any other duties reasonably required for the role.