Responsibilities: 

• Effectively managing the chats, E-mails and calls with clients 
• Identifying and assessing customer’s needs to achieve satisfaction 
• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails 
• Offer support to clients within the specified time frame 
• Updating CRM and keeping records of all communications and action taken
• Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks