Visitor Experience Host
Visitor Experience Host
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Closing Date: 22/12/2023
Location/Division: BZP
Visitor Experience Host
Salary: £20,319 (£10.42ph)
Contracted Hours: 37.5 hours per week
Location: Bristol Zoo Project
Contract Type: Permanent
Bristol Zoological Society, the conservation and education charity that runs and operates Bristol Zoo Project (previously Wild Place Project), higher education programmes and conservation projects across the world, is recruiting a Visitor Experience Host. This is an exciting opportunity to join the Visitor Experience Team.
If you would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact hr@bzsociety.org.uk
We are committed to employing from all areas of the community, we value equality and diversity across our workforce and aim to ensure our staff is reflective of the diversity of the community. In support of this commitment, we welcome applications from the Global Majority.
As a Visitor Experience Host you are the primary point of contact for our visitors and we rely on you to:
- Demonstrate your passion and pride as an ambassador for our well-loved organisation, conservation efforts and mission.
- Engage and assist our visitors to ensure they have a memorable day out.
- Ensure a well presented attraction, by assisting with car parks, retail, admissions, membership, grounds and amenities duties.
Applicants must have a friendly, professional manner and be ready to welcome guests to the attraction and inspire them with discoveries of wildlife and our onsite activities. All applicants must enjoy workjing outdoors in all weathers, and be willing to support the team with additional duties. It is essential that applicants are confident and courteous with interactiong with visitors.
With a new strategy in place to create a world-class Bristol Zoo with conservation and sustainability at its heart, the new Bristol Zoo Project will offer spacious, modern facilities, significant growth in our conservation and education work, and an innovative and exciting visitor experience.
The role will help to realise our vision of saving wildlife together, and you will be involved in supporting our transformation programme – driving visitor numbers at Bristol Zoo Project and excitement as plans for the new Zoo progress. We know that everyone here at the Society can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
As a Disability Confident Employer if you identify yourself as disabled under the Equality Act 2010 definition and can demonstrate that you meet the essential criteria listed in the person specification, we will guarantee you an interview.
Benefits include:
- 30 days of annual leave (Pro-rated, inclusive of bank hols) increasing with length of service
- Access to our company pension scheme
- Access to a range of resources to support your physical, mental and financial health, including access to our Employee Assistance Programme
- Death in service benefit (x3 salary)
- Cycle to work scheme
- Season ticket loans
- Other flexible benefits include gym discounts and access to a health cash plan
- Loyalty award after 5 years and every year subsequently
- Ongoing training and development opportunities, allowing you to reach your full potential
- Free on-site car park
To apply for this role please sign into our recruitment portal and upload your CV and cover letter.
The closing date for applications is 22nd December 2023.
Diversity Statement
Our vision for the Society to be an employer of choice, that is inclusive and attracts and retains the most talented people, who all work together to sustain our future. As such we welcome applications from all sections of the community. Our employee lifecycle processes, including recruitment, are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, disability status, race, or any other aspect which makes them unique.